Refund & Returns Policy
Last updated: September 17, 2026
Thank you for shopping with GoodsLuxe. We strive to provide quality products and a reliable shopping experience. Please read our Refund, Returns, Cancellation, and Shipping Policy carefully before placing an order.
Table of Contents
- Easy Return
- Refund Process
- Order Cancellation
- Shipping Policy
- Contact Us
1. Easy Return
We want you to be satisfied with your purchase. If you are not happy with your order, you may request a return within 7 days of receiving your product, subject to the conditions mentioned below.
To request a return, please email us with your Order Number and a brief explanation of the reason for the return.
Returned products must:
- Be unused and unworn.
- Be in their original packaging.
- Include all tags, accessories, and invoices, where applicable.
- Be in the same condition as when delivered.
Returns that do not meet these conditions may not be accepted.
2. Refund Process
Once your returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund request.
If approved, the refund will generally be processed within 5–7 business days, depending on the applicable payment or banking service.
For Cash on Delivery (COD) orders, approved refunds will be transferred through a suitable payment method after the required customer details have been verified.
Return shipping charges may be the responsibility of the customer, except where the product is damaged, defective, or an incorrect item was delivered.
3. Order Cancellation
You may request cancellation of your order before it has been dispatched.
To cancel an order, please contact us with your Order Number as soon as possible.
Orders may be processed for dispatch quickly after placement. Once an order has been shipped, cancellation may no longer be possible. However, you may request a return after delivery according to this policy.
Approved cancellations will generally be refunded within 5–7 business days, depending on the applicable payment method.
4. Shipping Policy
Orders placed before our daily cut-off time (normally 2:00 PM IST, Monday to Saturday, excluding public holidays) are usually processed for dispatch on the same working day.
Estimated delivery time within India is generally 3–4 business days, depending on your delivery location, courier availability, and other circumstances.
Once your order is shipped, available tracking details may be sent through SMS or email so you can monitor your shipment.
We currently provide Free Shipping on eligible orders.
5. Contact Us
If you have any questions regarding returns, refunds, cancellations, or shipping, please contact the GoodsLuxe support team.
Email: contact@goodsluxe.com
Website: shopping.goodsluxe.com
Please include your Order Number and a detailed description of your concern. We aim to respond within 24–48 business hours.